Microsoft Dynamics NAV for the Service Management & Call Center Industry

Agriculture

Microsoft Software for Service Management & Call Center Businesses: Scalable and Affordable.

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What Does it Do?

NAV is the only major, mid-tier ERP system with Service Management fully integrated and built-in – with no third party add-ons. Some key features are:

  • Microsoft Dynamics NAV Service Management
  • Labor and parts allocations and tracking
  • NAV Dimensions – you can instantly see P&L by service contract, job, customer, product line
  • Service and Resource Scheduling
  • Complete automated RMA
  • Unlimited locations – track inventory by warehouse, remote service depots, service vehicles in real-time
  • Full mobile connectivity to Service Managers in the field
  • Fault, reason and resolution codes which builds and grows a reportable service management knowledge base
  • Capable to Promise (CTP) and Available to Promise (ATP) built-in
  • Multi-currency, language and unlimited companies with full consolidations
  • Sarbanes-Oxley compliant
  • Scalability to continental or international business model on a single database

Fully Integrated Call Center Option

  • Service Manager Control – see all open and closed service tickets by customer, service technician, region, product line
    instantly
  • Automatic service call timer – see performance, response and resolutions by service call and technician
  • Advanced Service Scheduler for resources, parts integrated with route planning software
  • Instant RMA handling from Call Center to inventory, warehouse and service management
           
  • Fully integrated with Microsoft Dynamics NAV CRM – check inventories, review instantly full customer sales history, credit limits and take a new order right from Call Center
  • Dramatically lower per user license costs
Click Here for more information on Service Management & Call Center Industry.

Some of Our Clients:

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