Microsoft Dynamics NAV for the Service Management & Call Center Industry
Microsoft Software for Service Management & Call Center Businesses: Scalable and Affordable.
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What Does it Do?
NAV is the only major, mid-tier ERP system with Service Management fully integrated and built-in – with no third party add-ons. Some key features are:
- Microsoft Dynamics NAV Service Management
- Labor and parts allocations and tracking
- NAV Dimensions – you can instantly see P&L by service contract, job, customer, product line
- Service and Resource Scheduling
- Complete automated RMA
- Unlimited locations – track inventory by warehouse, remote service depots, service vehicles in real-time
- Full mobile connectivity to Service Managers in the field
- Fault, reason and resolution codes which builds and grows a reportable service management knowledge base
- Capable to Promise (CTP) and Available to Promise (ATP) built-in
- Multi-currency, language and unlimited companies with full consolidations
- Sarbanes-Oxley compliant
- Scalability to continental or international business model on a single database
Fully Integrated Call Center Option
- Service Manager Control – see all open and closed service tickets by customer, service technician, region, product line
instantly
- Automatic service call timer – see performance, response and resolutions by service call and technician
- Advanced Service Scheduler for resources, parts integrated with route planning software
- Instant RMA handling from Call Center to inventory, warehouse and service management
- Fully integrated with Microsoft Dynamics NAV CRM – check inventories, review instantly full customer sales history, credit limits and take a new order right from Call Center
- Dramatically lower per user license costs
Some of Our Clients:
