Sales Return Order Management

Allows you to create a sales return order to compensate your customers for incorrect or damaged items.

§  Negative lines (for replacement items) can be included on the sales return order. This simplifies the compensation process because only one entry point is needed. If desired, the negative lines can be moved automatically to a sales order.

§  All documents required to support the replacement or return-to-vendor processes can be created automatically.

§  Exact cost reversing allows you to link the sales entry with the sales return entry to ensure that the item is returned to inventory at the exact same cost as when it was sold.

§  Items can be received against the sales return order.

§  Return receipts and partial return receipts can be combined in one credit memo.

§  Sales return orders can be linked with replacement sales orders.

Purchase Return Order Management

Allows you to create a purchase return order to ensure that your company is compensated for incorrect or damaged items. 

§  Negative lines (for replacement items) can be included on the purchase return order. This simplifies the compensation process because only one entry point is needed. If desired, the negative lines can subsequently be moved automatically to a purchase order.

§  All documents required to support the replacement or return-to-vendor processes can be created automatically.

§  Exact cost reversing allows you to link the purchase entry with the purchase return entry to ensure that the item is removed from inventory at the exact same cost it was purchased.

§  Items can be picked from the purchase return order.

§  Return shipments and partial return shipments can be combined in one credit memo.

§  Purchase return orders can be linked with replacement purchase orders.

Additional Application Areas of Navision

§  Manufacturing

§  Distribution

§  User Portal

§  Commerce Gateway

§  Commerce Portal

§  Financial Management

§  Marketing and Sales

§  Service

For more information about Microsoft Business Solutions–Navision and to find out how to obtain additional fact sheets, please contact your local Microsoft Certified Business Solutions Partner or browse our website at www.microsoft.com/BusinessSolutions