SCS has been supporting businesses in the Service Management industry with Navision for over a decade.  Unlike other ERP software, which requires you to buy add-ons not fully integrated, service management is fully built-in to the core of Navision.  Service Management in Navision allows your organization to quickly and accurately respond to service requests, schedule and allocate resources to various jobs, build customer loyalty, enhance operational efficiency and effectively manage software contracts.

Field Service technicians or sales representatives using company Smart Phones with Windows Mobile, or laptops can access the web to process and report their actual work in the field, reporting to Navision in real-time with full signature capture.

Companies using Service Management can use Navision Call Center, which allows you to receive and manage incoming help desk and support calls.   Within the Call Center screen a call center representative can answer questions, place orders, schedule service requests and field-service employees to respond to the requests, create Return Merchandise Authorizations (RMAs) with direct access to Service Management.  What’s more, the Call Center/Service Management is knowledge based and actually records, learns from service issues and resolutions.

All this, at a greatly reduced user pricing model!

Call Center for Single Screen automations of all Sales, CRM, Service and RMA functions at a fraction of normal per concurrent user price.

Create a competitive edge with superior customer service operations that build customer loyalty while fueling profitability:

• Capture information on open service quotes, create service orders, and accept system-generated suggestions

• View customer warranty information to allow for up-sale of new warranties

• Manage service agreements, contracts, warranties to anticipate service needs

• Track service items and parts, including serial numbers, inventory, and costs

• Register and track serviced equipment, including site locations, components, loaned equipment, and repair or replacement history

• Set up and maintain service prices including fixed minimums or maximums, customer-specific pricing, diverse types of charge, and price groups

• Cost system to allocate to each job

• Ability to setup unlimited inventory locations such as warehouse, vehicles, employees, etc.